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Cisco Mobile Supervisor 2.0.2.0
Cisco Mobile Supervisor 2.0.2.0
Authorize : Freeware

Size : 0.4 MB

Publisher : Cisco

OS Support : Compatible with iPhone, iPod touch, and iPad.Requires iOS 3.0 or later

Servers
  • USA
Content
Only for Cisco Unified Contact Center Express Unified CCX customersnnCisco Mobile Supervisor is an extension to the Cisco Supervisor Desktop CSD on a mobile device. Using this application, contact center supervisors can receive realtime performance metrics on their iPhone3G and iPod touch devices. This application allows supervisors to view colorcoded indicators of agent statistics and Contact Service Queue CSQ metrics. Accordingly, supervisors can dynamically respond to changing situations from anywhere, as long as they have network connectivity for their mobile device.nnBenefits:nThe Cisco Mobile Supervisor application allows supervisors the following benefits:n1. To change agents state from their mobile device.n2. To remain connected to the contact center and monitor teams from their mobile devices.n3. To view the following subset of CSD reports on their mobile devices: n A list of CSQs belonging to a selected teamn The Voice CSQ Summary report for a selected CSQn The list of agents along with their states belonging to the selected CSQn The list of agents along with their states belonging to a selected teamnnRequirements:n iPhone3G or iPod touch mobile device using iPhone OS 3.0 or later.n Cisco Unified CCX, Release 5.0, 7.0 or 8.0.n Access to the Unified CCX server from your mobile device. Depending on your setup, this process may also require a VPN connection.nnFeatures:n Registers your Cisco Mobile Supervisor application with Cisco Systems.n Autorefreshes the report display every x userconfigured seconds. If you turn off autorefresh, you can update the reports manually using the refresh icon available on every screen in the application.n Provides colorcoded indicators to identify if a CSQ's Calls in a Queue or Oldest Call in a Queue fields have exceeded userconfigured thresholds. You can specifychange these threshold values at any time.n Remembers each user for subsequent sessions unless the user explicitly logs out. n Provides supervisors with the ability to change agents states.n Allows you to record and email troubleshooting logs directly to Cisco Systems.

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